My goodness how the mighty fall! A once superb Customer Service track record, Argos have now nose-dived their Customer Services to concentrate on their new competitors TESCOdirect.

After ordering two wardrobes through Argos I received one damaged. After being told I would have to pay to re-order a new one (thus ARGOS having 3x the my money) I was then told it would be three weeks for the delivery and they would pick up the damaged item at the same time. OK, I can live witht hat or so I thought. When they finally arrived my lovely wardrobe replacement was in fact disguised as a sofa, and to boot they had no instructions to take away the damaged wardrobe. Another call to "Customer Services" (by way of a premium rate call), I was then advised that I would have to be refunded and yet again re-order said item, only to then be informed that the wardrobe was now out of stock and I would have to call back in one week to re-order. Sparks, tempers, nerves etc. After another week I re-ordered the wardrobe, after 3 weeks it arrived so I began to assemble it only to find the drawer front was damaged!! Another call to a 'mardy' customer services representative to be told that I couldn't order a single part the whole thing had to be returned and re-ordered. Much to my amusement when mentioning the words 'Office of Fair Trading', 'Trading Standards' and 'Solicitor', the offending part was dispatched but not in the 3 days as advised - it arrived one week later!

Enough said...