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Virgin (Media) Broadband
from shaun_morrison
Added: 22 Mar, 2007
Read: 602
Complaint Background:
In January 2007 I realized that I was entitled to a free speed upgrade (from 2mbps to 8mbps) on my broadband provided by Virgin Media (UK). I registered for this upgrade, then I waited a month or so and nothing seemed to be happening. I gave them two or three emails and I received no response. When I got our landlord to ring up and inquire about this, they told him they'd do it as soon as they can. It is now 22 March 2007 and still nothing.

I run a media-design business from home and this speed-upgrade is much needed, but I can't seem to get Virgin Media to commit to a date, which means they'll (probably) never make the upgrade. I would just change provider but my landlord includes broadband in with our rent and he doesn't want the hassle of switching.
Ratings: 2
Average Rating: 4.0

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Comments & Responses (3)
Hi Shaun,
My name is Matt and i am in a similar dispute with Virgin but about their TV service.
There are some great names and addresses on the complaint from some people good enough to post on there.
Here's the link:
http://www.callsmayberecorded.co.uk/complaint/vTDkWq
Hope there's something there that helps.
Matt
Apologetic Virgin takes a battering - No surprise you are not alone!

See more at http://news.cnet.co.uk/networking/0,39029686,49288751,00.htm
Hi - i've just posted a link to the results of the BBC Watchdog survey on Broadband providers... have a look:

http://www.callsmayberecorded.com/news.php?newsid=98

I've had very similar problems with BT Broadband.. It's never easy!
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