About Us

"Calls May Be Recorded"  you bet they may!

No longer will this phrase send a shiver down your spine. What exactly do they do with them on their training exercises anyway?

This site was started by Rob, Simon and Alex following three separate jaw dropping incidents of appalling customer service, during the early part of 2006. You'll find our original rants and case studies on the site.

We set up a company to run the site, DOD Productions Ltd. (Dads Off Duty) and during the evenings explored the problem...

Once we'd discussed it, we realised that everyone we knew had got a story to tell and each one was incredibly frustrating. In the modern day there seems to be no real satisfactory way to vent your anger and make these corporations wake up and listen to want their customers want and need, a fair and professional service.

This website was the result of this conversation and our way to provide an alternative method to highlight, embarass and expose the dreadful situation millions of us face every day. We hope to give consumers a voice, to fight back against the big, ugly and downright unprofessional customer service we all now receive, in the shadow created by corporate greed.

By even thinking about this site, building it and saying "My call is being recorded too", we started to feel better. You'll be surprised how it will make you feel too, try it! And how, sometimes you will start to get some improved service. (Let alone when you inform them that they can review their performance in the public domain!)

Many friends are now adding their stories, together we will only get more attention and they will listen. Please use this service, pass it on to your friends and let us know how you manage to get something done.

We'll see you on the otherside, where service is just as important as price, and where we're sure we've all got better things to do.

R.S.A. Oct 2006