Latest, unsurprising, costs and time wasted on broadband service

Virgin Media has responded to the barrage of customer complaints it has received in recent weeks, claiming its performance has not been aided by its recent wrangling with BSkyB...

Watchdog asked viewers to rate their broadband provider on customer service, ease of set-up, cancellation, value for money, and reliability of service...

Customers of smaller broadband players are more satisfied than those of their larger rivals, finds report...

Virgin Media is expecting an increase in customer complaints as formerly disenchanted customers of NTL:Telewest test the newly rebranded company and its claims about improved customer service...